The Wonderful Company

Case study
COMPANY PROFILE:

The Wonderful Company is a privately held $4 billion company committed to offering high quality, healthy brands and helping consumers make better choices, everyday

INDUSTRY:

Agriculture, food packaging distribution, and floral

COUNTRY:

United States

TECHNOLOGY ENVIRONMENT:

Office 365

NUMBER OF USERS:

3,800

CHALLENGES:
  • Multiple business units sharing single tenant
  • Difficulty enabling IT staff to manage users in their respective business units
  • Inability to manage Office 365 licensing effectively
  • Lackof visibility into license distribution and inactive accounts
SOLUTION:

4ward365

RESULTS:
  • Partitioned tenant into separate virtual-tenants for each business unit
  • Delegated ITadmin rights (RBAC) to manage respective business units
  • Configured license pools to control distribution and ownership
  • Utilized built-inreporting to monitor inactive/disabled accounts
CONNECT WITH THE WONDERFUL COMPANY:

www.wonderful.com

The Wonderful Company

IT PAIN POINTS

As early adopters of Office 365 and Azure, The Wonderful Company understands the value of investing in cloud-based IT solutions. However, the company quickly came to realize that the generic reporting and administration features offered by Microsoft were lacking the necessary capabilities to effectively manage their distributed businesses. A major requirement was the ability to delegate specific admin permissions and data visibility to the different IT groups supporting each business division. Since many of the brands operate as siloed companies, they wanted to ensure that security boundaries were set up within the Office 365 tenant to segment user management and control license distribution accordingly. Office 365 provides only an “all or nothing” admin approach, which resulted in too many individuals with full global admin rights. Consequently, the IT team knew they needed a more flexible management approach.

The company also required specific reporting on a regular basis to optimize license management. Without insight into which licenses were owned by each business unit, and up-to-date information on active versus inactive users, the IT groups recognized that it would be nearly impossible to proactively maintain an accurate subscription model for licensing.

“4ward365 enables us to create reports on information we were never able to see before. We can now monitor how licenses are distributed among the different business units and easily identify inactive or disabled accounts.” Daniel Park, Information Systems Manager, The Wonderful Company.

A COMPREHENSIVE SOLUTION

The Wonderful Company researched all available options and found that 4ward365 offered the most comprehensive management and reporting solution to meet its business needs and help the company improve management of its Office 365 environment.
Daniel Park, the manager for Information Systems, cites 4ward365 as being the only integrated solution that could handle all the management and reporting needs for Office 365.

In October 2016, The Wonderful Company moved forward with the deployment of 4ward365. The solution has been instrumental in the company’s newfound ability to manage its business units as separate entities—empowering each IT group with unique capabilities—and streamline many of its administrative tasks.

4ward365’s built-in and customizable reports have been extremely valuable to The Wonderful Company. The different IT groups are now able to manage independent license pools assigned to each business unit. Since the solution was deployed, Park has found close to 400 accounts that were licensed, but inactive. With this information, Park and his team were able to reassign or revoke certain licenses, enabling them to improve budget forecasts. The team has now implemented a proactive license management methodology to ensure the company is rarely oversubscribed.

KEY FEATURES UTILIZED

In less than four months, 4ward365 has enabled The Wonderful Company to optimize its license
management and reconstruct Office 365 into a set of virtual-tenants assigned for each business division in the company. These virtual-tenants have provided a completely segmented environment with the appropriate security boundaries to delegate admin rights and management permissions that allow each business division to support their users independently. Specific improvements to the management of Office 365 include the following:

  1. Admin Rights Delegation – 4ward365 has enabled The Wonderful Company to effectively segment its Office 365 tenant into separate groupings, or virtual- tenants based on business units. Each business unit has been assigned a set of administrators who were delegated specific tasks and capabilities to successfully manage their separate user community
  2. License Management – 4ward365 gives The Wonderful Company an easy way to manage the license allocations for each business unit by using separate license pools. These license pools enable the IT team to assign binding license allotments to each business unit, which allows them to efficiently manage their own license assignments.
  3. Custom Reporting and Alerts – All Office 365 log file information is exposed within 4ward365, which has empowered the IT groups to create many custom reports for distribution. In addition, there are specific automated alerts that have been configured within 4ward365 to notify administrators when security compliance issues are identified.

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