Knowledge Base

What can we help you with?

A list of Knowledge Base articles to help troubleshoot error messages that you may receive when you start with 4ward365

How admin credentials are gathered and stored?

During the sign-up process, you must supply the Office 365 administrator login, in order to allow the creation of the 4ward365 service accounts within your tenant.

 

These administrator credentials entered are never stored in 4ward systems.

 

4ward365 system users do not require Office 365 licensing and are used only during import procedure. They are members of a 4ward365 group with view only permissions on tenant and cannot be used to perform changes in the system.

Login issues

Problems with Login

Often the users cannot enter into 4ward365 system since they try to enter with the credentials of Office 365 Admin or their Office 365 credentials.
The only credentials to be used are the ones you have entered during the trial/subscription registration.

 

Forgot Password
1. Connect to https://portal.4ward365.com/
2. Click on forgot password and then insert your email.
3. System will send to you an email containing information to reset your password.

 

Office 365 credentials memorized

 

Sometimes users would like to register trial/subscription with different user name (email) using AD synchronization.
Then, they can’t enter into 4ward365 since their Office 365 credentials are memorized by browser, and they receive an error.

 

In this case, you have to open a new window in private mode and try to log in 4ward365 using correct credentials. It’s the mode where it runs without cookies. This mode is called ‘incognito’ window in Chrome.
“Sorry but we are having a trouble to signing you in. We receive a bad request.”

 

Another problem that our clients can meet is related to the pre-consent of OAuth flow that allows third-party applications to read the organization data.
In this case, while trying to login you can obtain an error “Sorry but we are having a trouble to signing you in. We receive a bad request.”
To fix this error you need to contact our support team providing more information regarding an error occurred by attaching full-screen screenshot since the error details are available in the bottom of the page (additional technical information).

Office365 Admin User Registration

Q.: Do I have to enter Office365 Admin User from an existing tenant during registration or this registration step will create a tenant?
A.: 4ward365 uses a read-only account in order to import and aggregate data. This account is created during signup process where you are asked to enter administrative credentials of existing tenant. 4ward365 will use them to run a set of Powershell scripts to create Readonly user and assign the minimum required level of access. On the first run you will receive an email when Admin user is ready and another email as soon as first import of data it’s completed. Total duration depends on the total number of seats and can vary from few minutes up to 2 hours.

 

Q.: The user I entered was not an admin. I can not see any details on the tenant. How do I change the admin user account for my tenant?
A.: Write us and we’ll send you the new trial activation link.

Exporting Report to CSV, Results in Unstructured Output in Excel

Issue: When performing an export of any report within 4ward365 and opening the resulting CSV, the full output for each record is contained within a single cell. The results are not broken up into discrete fields making the information difficult to view.

 

Cause: 4ward365 uses the pipe character (|) as the default delimiter, and not the comma character. This is because output fields such as DisplayName often include commas, resulting in a false break within a field. The pipe character is not by default recognized within Excel as a delimiter, causing a multi field record to be displayed within a single cell.

 

Resolution 1: You can change the output delimiter to be a comma by expanding the “Action Pane” arrow in the extreme upper right corner. Click More. Click Settings. Change both the company delimiter and the user delimiter to the comma character.

 

Resolution 2: If utilizing a comma in your output creates issues, you can instruct Excel to use the pipe character as the delimiter. First rename the output file from “4ward365.csv” to “4ward365.txt”. Open Excel, and direct Excel to open the file from its internal file menu. Once you click open, this will prompt the Excel “Text Import Wizard” to automatically launch. Verify that “Delimited” is selected. Click, “My data has headers”. Click Next. Uncheck “Tab”. Check “Other”. Type | into the “Other” field. Click “Next”. Click “Finish”. Your data should now be correctly rendered within Excel.

 

You may also launch the Excel “Text Import Wizard” from the “Data” tab and selecting, “From Text” on the ribbon. Launching the wizard in this fashion removes the file rename step.

Exporting Report to CSV, Results in Unstructured Output in Excel

Issue: When performing an export of any report within 4ward365 and opening the resulting CSV, the full output for each record is contained within a single cell. The results are not broken up into discrete fields making the information difficult to view.

 

Cause: 4ward365 uses the pipe character (|) as the default delimiter, and not the comma character. This is because output fields such as DisplayName often include commas, resulting in a false break within a field. The pipe character is not by default recognized within Excel as a delimiter, causing a multi field record to be displayed within a single cell.

 

Resolution 1: You can change the output delimiter to be a comma by expanding the “Action Pane” arrow in the extreme upper right corner. Click More. Click Settings. Change both the company delimiter and the user delimiter to the comma character.

 

Resolution 2: If utilizing a comma in your output creates issues, you can instruct Excel to use the pipe character as the delimiter. First rename the output file from “4ward365.csv” to “4ward365.txt”. Open Excel, and direct Excel to open the file from its internal file menu. Once you click open, this will prompt the Excel “Text Import Wizard” to automatically launch. Verify that “Delimited” is selected. Click, “My data has headers”. Click Next. Uncheck “Tab”. Check “Other”. Type | into the “Other” field. Click “Next”. Click “Finish”. Your data should now be correctly rendered within Excel.

 

You may also launch the Excel “Text Import Wizard” from the “Data” tab and selecting, “From Text” on the ribbon. Launching the wizard in this fashion removes the file rename step.