Delegating Admin Capabilities for Office 365
This blog entry is a continuation of our series on improving administration efficiencies in Office 365. This topic covers the management of multi-tenant environments for companies that have grown through mergers and acquisitions over the past several years. For administrators at those types of organizations, I know this blog entry will be eye-opening to ways they can reduce their time spent performing admin tasks. This capability is also very helpful for managed services partners who perform the admin tasks for multiple organizations with a centralized support group.
Monitoring Multi-Tenant Environments
The free administration tools for Office 365 deployments are designed around a centralized management model for a single tenant. With the admin center provided by Microsoft, there is no way to merge different tenants from a management perspective so that administrators can monitor, report, and manage user accounts across multiple tenants. Luckily, the folks at 4ward saw this gap and included it in their award-winning management software: 4ward365. With 4ward365, you can combine different tenants and segment your users into new groupings, or virtual tenants, for more efficient management. Once you have those segments configured, you can grant a subset of actions to administrators who will ONLY be able to monitor and manage that subset of users. This way, administrators can use single sign-on to monitor and manage their assigned user community, even though they might be deployed on different tenants.
Grouping Multi-Tenant Users and Assigning Regional Administration
To enable regional or departmental administration for a subset of multi-tenant user accounts, you will first need to segment those specific users into a new group. This feature provides simple drop-down menus to choose which tenants to include first and create user filters based on specific attributes that users have in their account information. In the example below, a new group called “Italy Sales” is created, and the selection filter to delegate what users will be included has “Country = Italy” and “Department = Sales” (as shown in the two screenshots below).