Empowering Help Desk Support
Grouping Users by Account Attribute Filters
Let’s say you want to enable a regional help desk. First, you need to group your users based on that specific region or business unit / department. To perform this function, go into the management menu of 4ward365 and select “Manage Groups.” Next, find the users that you want to group by using the simple drop-down menus to create filters based on specific AD attributes that those users have in their account information. For instance, in the example below, a new regional group called “Italy Sales” is created, and the selection filter to delegate what users will be included indicates “Country = Italy” and “Department = Sales.” As a result, all Italian employees in the sales organization are segmented into a specific grouping that can be assigned to regional help desk personnel for monitoring and management. Those help desk engineers will ONLY be able to perform account updates and view activities and reports for that group of users.
Customized Admin Permissions for Regional Management
The final step is to create the specific set of permissions, or entitlements, that you want to assign to that regional help desk support person. To do this within 4ward365, simply go back to the management menu and choose “Manage Permissions.” From there, you can create a new permission template, assign the associated help desk personnel with a controlled set of administration actions, and specify a set of reports they will be able to view. The available reports and admin actions can be easily chosen from selection menus as shown in the example screenshots below.